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What is Riverside Online?
You can get free up-to-the-minute information about all of your accounts and
view all account transactions including ATM and point of sale transactions.
You can transfer funds between eligible accounts including making payments
on loans or credit lines. You can also download transaction information into
money management software programs.
All internal account transfers made after 6 p.m. will be posted on the
following business day. Back to Top
What do I need to get started using Riverside Online?
You need the following to get started with Riverside Online:
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A personal computer
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An active account with an Internet Service Provider (ISP)
•
Internet browser software with 128-bit security encryption
•
An account with Riverside Bank.
You will also need to enroll for a user ID and PIN number.
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Can I pay my bills Online?
Yes, you can use our Online Bill Pay free of charge.
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What do I need to do to pay my bills online?
If you are an existing Internet Banking Customer, you can download and fill
out an
Add/Remove/Change Form. If you are not signed up for internet banking,
you can fill out an
Individual or
Business Internet Banking Form to sign up for internet banking and
select a checking account that you wish to use for Bill Pay.
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Why do I need to log in twice?
You may be required to log in twice due to the manner that cookies are
handled on your browser. To change this feature, you can perform the
following steps:
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Select Tools from the main menu bar.
•
Select Internet Options from the Tools menu
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Go to the Security tab and click on "Trusted Sites."
•
Press the "Sites..." button.
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Add "https://www.netteller.com" (no quotes) to the Trusted sites list.
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Click Add
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Click OK until you are back to your main browser window
•
Try logging in again from the Riverside Online login page
Attn: AOL Users. You will need to do the above steps on the Internet
Explorer browser that is on your desktop, not your AOL Browser.
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I am receiving error messages when attempting to access
Riverside Online, why is this?
Riverside Online requires an Internet browser with the highest level of
security and 128-bit encryption.
TEST YOUR
BROWSER HERE. If an update is required you will receive further
information. If no update is required for your browser and problems persist,
you should contact Riverside Bank at (845) 454-5511 during banking hours.
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When I attempt to login to Riverside Online I receive the
message "Invalid ID or PIN". What should I do?
If you are having trouble logging into the system or have forgotten your ID
or PIN, please contact your local Riverside Bank branch during regular
banking hours at (845) 454-5511.
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Why does it say that my account is locked? What do I do
now?
Your account becomes locked after three unsuccessful login attempts. To get
"unlocked", contact your local Riverside Bank branch during normal business
hours and they will be happy to unlock and reset your account for you.
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What if I forget my ID and PIN?
If you lose or forget your ID or PIN, you may contact your local Riverside
Bank branch. After confirming your identity, we will be happy to assist you.
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What happens if I open an account after I start using
Riverside Online?
You will need to ask your New Accounts Representative to have your new
account added.
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How do I know if my Internet browser has the right level
of security and encryption for Riverside Online?
You can TEST
YOUR BROWSER HERE. If an update is required you will be given further
instructions. Back to Top
Can I use AOL with Riverside Online?
Yes. As a long as the Internet browser you are using with AOL has 128-bit
encryption, you will be able to access Riverside Online with AOL.
TEST YOUR AOL
BROWSER HERE or go to AOL KEYWORD: 128-bit encryption for more
information. Back to Top
Why is my printout missing information on the right
side?
Due to design issues, the normal "portrait" style of printing doesn’t work
correctly. To remedy this, we suggest that you print out your transactions
in "Landscape" mode. Back to
Top
Why can’t I transfer funds online between my corporate
and personal accounts?
Regulators place a strict burden on banks to limit potential liability with
respect to funds being improperly moved from corporate accounts to personal
accounts. A check being written from the corporation by an authorized
signer, to a specific payee, provides a paper trail that can be used if, at
any future date, there is any question as to why corporate funds were moved
to a personal account. Back to Top |
