Riverside Bank
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What is Riverside Online?

What do I need to get started using Riverside Online?

Can I pay my bills online?

What do I need to do to pay my bills online?

Why do I need to log in twice?

I am receiving error messages when attempting to access Riverside Online, why is this?

When I attempt to login to Riverside Online I receive the message "Invalid ID or PIN". What should I do?

Why does it say that my account is locked? What do I do now?

What if I forget my ID and PIN?

What happens if I open an account after I start using Riverside Online?

How do I know if my Internet browser has the right level of security and encryption for Riverside Online?

Can I use AOL with Riverside Online?

Why is my printout missing information on the right side?

Why canít I transfer funds online between my corporate and personal accounts?

 

 

What is Riverside Online?
You can get free up-to-the-minute information about all of your accounts and view all account transactions including ATM and point of sale transactions. You can transfer funds between eligible accounts including making payments on loans or credit lines. You can also download transaction information into money management software programs.

All internal account transfers made after 6 p.m. will be posted on the following business day.   Back to Top

What do I need to get started using Riverside Online?
You need the following to get started with Riverside Online:

A personal computer
An active account with an Internet Service Provider (ISP)
Internet browser software with 128-bit security encryption
An account with Riverside Bank.

You will also need to enroll for a user ID and PIN number.    Back to Top

Can I pay my bills Online?

Yes, you can use our Online Bill Pay free of charge.   Back to Top

What do I need to do to pay my bills online?
If you are an existing Internet Banking Customer, you can download and fill out an Add/Remove/Change Form. If you are not signed up for internet banking, you can fill out an Individual or Business Internet Banking Form to sign up for internet banking and select a checking account that you wish to use for Bill Pay.   Back to Top

Why do I need to log in twice?
You may be required to log in twice due to the manner that cookies are handled on your browser. To change this feature, you can perform the following steps:

Select Tools from the main menu bar.
Select Internet Options from the Tools menu
Go to the Security tab and click on "Trusted Sites."
Press the "Sites..." button.
Add "https://www.netteller.com" (no quotes) to the Trusted sites list.
Click Add
Click OK until you are back to your main browser window
Try logging in again from the Riverside Online login page

Attn: AOL Users. You will need to do the above steps on the Internet Explorer browser that is on your desktop, not your AOL Browser.    Back to Top

I am receiving error messages when attempting to access Riverside Online, why is this?
Riverside Online requires an Internet browser with the highest level of security and 128-bit encryption.

TEST YOUR BROWSER HERE. If an update is required you will receive further information. If no update is required for your browser and problems persist, you should contact Riverside Bank at (845) 454-5511 during banking hours.    Back to Top

When I attempt to login to Riverside Online I receive the message "Invalid ID or PIN". What should I do?
If you are having trouble logging into the system or have forgotten your ID or PIN, please contact your local Riverside Bank branch during regular banking hours at (845) 454-5511.     Back to Top

Why does it say that my account is locked? What do I do now?
Your account becomes locked after three unsuccessful login attempts. To get "unlocked", contact your local Riverside Bank branch during normal business hours and they will be happy to unlock and reset your account for you.    Back to Top

What if I forget my ID and PIN?
If you lose or forget your ID or PIN, you may contact your local Riverside Bank branch. After confirming your identity, we will be happy to assist you.    Back to Top

What happens if I open an account after I start using Riverside Online?
You will need to ask your New Accounts Representative to have your new account added.
Back to Top


How do I know if my Internet browser has the right level of security and encryption for Riverside Online?
You can TEST YOUR BROWSER HERE. If an update is required you will be given further instructions.    Back to Top

Can I use AOL with Riverside Online?
Yes. As a long as the Internet browser you are using with AOL has 128-bit encryption, you will be able to access Riverside Online with AOL. TEST YOUR AOL BROWSER HERE or go to AOL KEYWORD: 128-bit encryption for more information.   Back to Top


Why is my printout missing information on the right side?
Due to design issues, the normal "portrait" style of printing doesnít work correctly. To remedy this, we suggest that you print out your transactions in "Landscape" mode.      Back to Top

Why canít I transfer funds online between my corporate and personal accounts?
Regulators place a strict burden on banks to limit potential liability with respect to funds being improperly moved from corporate accounts to personal accounts. A check being written from the corporation by an authorized signer, to a specific payee, provides a paper trail that can be used if, at any future date, there is any question as to why corporate funds were moved to a personal account.    Back to Top

 

 

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